This Privacy Policy describes how the online store SISKAhandknit7, operating on siskahandknit.com, collects, uses, stores and protects your personal data. We are committed to complying with all requirements of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Personal Data Protection Act.

1. Who are we?

SISKAhandknit7 is an online boutique for handmade knitwear - cardigans, sweaters, boleros, scarves, hats and more, created with attention and an individual approach.

Address:
Stara Zagora, 22 General Ivan Pashinov Street
Phone: +359 889 210 765
Email: contact@siskahandknit7.com

2. What personal data do we collect?

When using our website, when ordering or when contacting us, we may collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Shipping and/or billing address
  • History of orders placed
  • Information provided in individual requests
  • Payment method details (we do not store card numbers)
  • IP address, browser used, behavior on the site (via cookies)

3. How do we collect information?

We collect your personal data in several ways:

  • When you fill out an order form
  • When you contact us via email, phone or contact form
  • When subscribing to our newsletter (if available)
  • Automatically through the use of cookies and other technologies when visiting the site

4. For what purpose do we use your data?

Your data is used for the purpose of:

  • Order processing and fulfillment
  • Delivery via courier company
  • Contacting you if clarification is needed
  • Issuing invoices and documents
  • Providing a better user experience
  • Sending notifications, promotions or new offers (only with consent)
  • Analyzing user behavior to improve the site

5. On what legal basis do we process the data?

  • Contract execution – when you place an order, we process data for the purpose of fulfilling it
  • Consent – when you subscribe to news or send us a voluntary inquiry
  • Legitimate interest – to improve our services and prevent fraud
  • Legal requirement – for accounting and tax purposes

6. How long do we store your personal data?

We store your personal data for a period necessary to fulfill the purposes for which it was collected, unless the legislation requires a longer period (e.g. accounting documents - 5 years).

You can request that your data be deleted at any time, except in cases where the law does not allow it.

7. Who do we share your data with?

Your data not sold or distributed to third parties without your consent, except for:

  • Courier companies – for delivery of your orders
  • Accounting service/tax authorities – when necessary to comply with the law
  • Payment platforms – when you make an online payment
  • Analytics and marketing platforms – only with consent (e.g. Google Analytics)

8. Your rights

As a data subject, you have the following rights:

  • Right of access – to understand what data we store about you
  • Right to correction – correct inaccurate or incomplete data
  • Right to erasure – request that your data be deleted (“right to be forgotten”)
  • Right to restriction – to restrict the processing of your personal data
  • Right to portability – to receive a copy of your data in a structured format
  • Right to object – against certain types of processing (e.g. marketing)

To exercise your rights, please contact us at:
📧 contact@siskahandknit7.com

9. Information security

We use various technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. This includes encryption, restricted access to databases and secure connections (SSL).

10. Cookies

The website uses cookiesto provide functionality, analyze traffic, and improve user experience. You can control or delete cookies through your browser settings.

We use cookies to:

  • Recognition of registered users
  • Remembering preferences
  • Collection of statistical data (e.g. via Google Analytics)

11. Policy changes

SISKAhandknit7 reserves the right to update this privacy policy at any time. Any changes will be posted on this page. We recommend that you review it periodically to stay informed.

Last updated date: [insert current date]

12. Contact us

If you have any questions about privacy, personal data protection or would like to submit a request, please use the following contacts:

📍 Address:
Stara Zagora, 22 General Ivan Pashinov Street
📞 Phone: +359 889 210 765
📧 Email: contact@siskahandknit7.com